FindHomes · Palco Realty
PRIVACY POLICY
Last Updated: September 25, 2026
FindHomes by PALCO Realty (“FindHomes,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how PALCO Realty Services, through FindHomes, collects, uses, stores, shares, and protects personal information when you access or use the FindHomes website, create an account, submit a property listing, inquire about a property, communicate with a Property Manager, or otherwise use our services.
We process personal information in accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, its Implementing Rules and Regulations, and applicable issuances of the National Privacy Commission.
1. Who We Are
FindHomes by PALCO Realty is a real estate listing and property discovery platform operated by:
PALCO Realty Services
FindHomes allows users to search for properties for sale, rent, lease, or other permitted property transactions and enables authorized property owners, brokers, agents, salespersons, and Property Managers to publish and manage property listings.
For purposes of applicable data privacy law, PALCO Realty Services may act as the Personal Information Controller for personal information collected and processed through FindHomes.
2. Personal Information We May Collect
Depending on how you use FindHomes, we may collect the following information:
A. Account Information
When you register for a FindHomes account, we may collect:
- Full name
- Email address
- Mobile or telephone number
- Username
- Password or encrypted authentication credentials
- Profile photograph
- Account type or user role
- Other information you voluntarily provide
B. Property Inquiry Information
When you inquire about a property, we may collect:
- Name
- Email address
- Contact number
- Property you are interested in
- Inquiry or message
- Preferred communication method
- Other information voluntarily submitted
C. Property Manager, Agent, Broker, or Seller Information
If you register as a Property Manager, broker, salesperson, agent, property owner, landlord, or other property representative, we may collect additional information such as:
- Professional or business name
- Business address
- PRC license information, where applicable
- Real estate broker or salesperson accreditation details
- Government-issued identification
- Contact information
- Property listing authority
- Authority to Sell or Authority to Lease
- Company or brokerage affiliation
- Profile information
- Transaction and listing history
- Verification documents
We may request additional documentation when reasonably necessary to verify identity, professional status, ownership, or authority to market a property.
D. Property Listing Information
If you submit or manage a property listing, we may collect:
- Property address or location
- Property type
- Selling price or rental rate
- Lot area and floor area
- Property specifications
- Property photographs and videos
- Title or ownership information
- Property description
- Availability status
- Amenities and features
- Supporting documents
- Listing history
- Other information relating to the property
Some property information is intended to be publicly displayed on the FindHomes Platform.
E. Technical and Usage Information
When you use FindHomes, certain information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Approximate location based on IP address
- Pages visited
- Search activity
- Property listings viewed
- Date and time of access
- Referral source
- Login activity
- Website interaction data
- Cookies and similar technologies
3. How We Collect Personal Information
We may collect information:
- Directly from you;
- When you register for an account;
- When you submit a property inquiry;
- When you publish or manage a listing;
- When you contact FindHomes or PALCO Realty Services;
- When you communicate through Platform features;
- From authorized property owners, brokers, agents, or representatives;
- From publicly available sources when permitted by law;
- Through cookies and website technologies; and
- Through third-party services integrated with FindHomes.
4. Why We Process Your Information
We may process personal information for purposes including:
- Creating and maintaining user accounts;
- Authenticating users;
- Publishing and managing property listings;
- Responding to property inquiries;
- Connecting buyers, tenants, sellers, landlords, Property Managers, brokers, and agents;
- Facilitating communication between users;
- Verifying users and property listings;
- Preventing fraudulent or unauthorized listings;
- Providing customer support;
- Managing transactions and Platform activity;
- Improving website functionality and user experience;
- Maintaining the security and integrity of FindHomes;
- Detecting fraud, misuse, abuse, or suspicious activity;
- Providing relevant property recommendations;
- Sending service-related notices;
- Sending promotional or marketing communications where permitted;
- Maintaining records;
- Complying with legal and regulatory requirements;
- Resolving disputes and complaints; and
- Protecting the rights and interests of FindHomes, PALCO Realty Services, its users, and the public.
Personal information should be collected and used only for specified, legitimate purposes and in a manner proportionate to those purposes.
5. Legal Bases for Processing
Depending on the circumstances, FindHomes may process personal information based on:
Consent
Where you voluntarily provide information and consent to its processing.
Examples may include:
- Creating an account;
- Submitting an inquiry;
- Receiving promotional communications; or
- Providing optional profile information.
Contract or Requested Service
Processing may be necessary to provide services you request or to take steps before entering into a transaction.
Examples include:
- Creating and maintaining an account;
- Processing property inquiries;
- Managing property listings; or
- Connecting users with property representatives.
Compliance with Legal Obligations
We may process information where necessary to comply with applicable laws, regulations, lawful orders, or government requirements.
Legitimate Interests
Where permitted by law, we may process information for legitimate interests such as:
- Protecting Platform security;
- Preventing fraud;
- Improving services;
- Maintaining accurate records;
- Protecting users; and
- Operating and improving FindHomes.
6. Publicly Visible Information
Certain information submitted to FindHomes may be intentionally displayed publicly.
This may include:
- Property photographs;
- Property descriptions;
- Property location;
- Property features;
- Selling price or rental rate;
- Property availability;
- Property Manager name;
- Broker or agent profile;
- Professional credentials where appropriate;
- Achievement level;
- Reviews or ratings; and
- Other listing-related information.
Users should avoid uploading unnecessary personal, sensitive, confidential, or private information into publicly visible listing fields.
7. Sharing of Personal Information
We may share personal information where reasonably necessary to provide FindHomes services.
Recipients may include:
Property Managers, Brokers, Agents, Owners, Sellers, or Landlords
When you submit an inquiry about a property, relevant information may be forwarded to the authorized person responsible for the listing.
For example:
- Name;
- Contact number;
- Email address; and
- Inquiry message.
Buyers or Tenants
If you are a Property Manager, seller, landlord, or authorized property representative, certain professional and listing information may be made available to prospective buyers or tenants.
Service Providers
We may use third-party providers for services such as:
- Website hosting;
- Cloud storage;
- Email delivery;
- SMS or messaging;
- Analytics;
- Security;
- Database management;
- Customer support;
- Payment processing;
- Mapping; or
- Technical infrastructure.
These providers should process information only as necessary to provide their services and subject to appropriate safeguards.
Government and Regulatory Authorities
Personal information may be disclosed where required or authorized by law, court order, subpoena, regulation, or lawful request from a competent authority.
Business Transactions
If PALCO Realty Services or FindHomes undergoes a legitimate merger, acquisition, restructuring, or transfer of business assets, relevant information may be transferred subject to appropriate privacy safeguards and applicable law.
8. We Do Not Sell Personal Information
FindHomes does not sell your personal information to third parties for their independent commercial use.
Any sharing of personal information will be limited to legitimate business purposes, provision of services, compliance with law, or other lawful purposes described in this Privacy Policy.
9. Cookies and Similar Technologies
FindHomes may use cookies and similar technologies to:
- Keep users logged in;
- Remember preferences;
- Maintain website security;
- Understand website usage;
- Analyze Platform performance;
- Improve search functionality;
- Personalize user experience; and
- Measure advertising or marketing effectiveness.
Some cookies may be necessary for FindHomes to operate properly.
Other cookies may be optional and may require consent where applicable.
Users may also be able to control cookies through browser settings.
10. Analytics
FindHomes may use analytics tools to understand how users interact with the Platform.
Analytics information may include:
- Pages visited;
- Search terms;
- Listings viewed;
- Device information;
- Approximate geographic location;
- Time spent on pages; and
- User interaction patterns.
Where practical, analytics information may be aggregated or anonymized.
11. Marketing Communications
With your consent where required, FindHomes may send:
- Property recommendations;
- New listing alerts;
- Promotional announcements;
- FindHomes updates;
- Marketing campaigns; or
- Information regarding PALCO Realty Services.
You may unsubscribe from promotional communications using the unsubscribe mechanism provided or by contacting us.
You may continue to receive essential service-related communications even after opting out of marketing messages.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required for:
- Providing our services;
- Maintaining legitimate business records;
- Resolving complaints or disputes;
- Preventing fraud;
- Enforcing agreements;
- Compliance with legal obligations; or
- Establishing, exercising, or defending legal claims.
When personal information is no longer necessary, we will take reasonable steps to securely delete, anonymize, destroy, or otherwise dispose of it in accordance with applicable law and internal retention procedures.
The Data Privacy Act requires personal information to be retained only for as long as necessary for the declared purpose, legitimate business purposes, legal claims, or as otherwise allowed by law.
13. Security of Personal Information
FindHomes implements reasonable and appropriate organizational, physical, and technical security measures designed to protect personal information from:
- Unauthorized access;
- Accidental loss;
- Improper disclosure;
- Alteration;
- Misuse;
- Destruction;
- Fraud; and
- Other unlawful processing.
Security measures may include:
- Access controls;
- Account authentication;
- Password protection;
- Encryption where appropriate;
- Secure servers;
- Data backups;
- Security monitoring; and
- Administrative controls.
However, no website, computer network, electronic transmission, or data storage system can guarantee absolute security.
Users are responsible for maintaining the confidentiality of their account credentials.
14. Data Breaches
If FindHomes becomes aware of a personal data breach, we will assess the incident and take appropriate measures in accordance with applicable law and National Privacy Commission requirements.
Where legally required, affected individuals and the National Privacy Commission will be notified.
15. Your Rights as a Data Subject
Under the Data Privacy Act of 2012, you may have rights including:
Right to Be Informed
You have the right to know whether your personal information is being processed and how it is being used.
Right to Access
You may request reasonable access to personal information relating to you that we process.
Right to Object
You may object to certain processing activities, including direct marketing and certain processing based on consent.
Right to Correction
You may request correction of inaccurate, outdated, or incomplete personal information.
Right to Erasure or Blocking
Under applicable circumstances, you may request deletion, removal, blocking, or restriction of your personal information.
Right to Data Portability
Where applicable, you may request a copy of your personal data in an appropriate format.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw your consent, subject to applicable legal or contractual limitations.
Right to File a Complaint
You have the right to file a complaint with the National Privacy Commission if you believe your data privacy rights have been violated.
Right to Damages
You may seek compensation where provided under applicable law.
The NPC identifies these rights as part of the protections available to data subjects under Philippine privacy law.
16. How to Exercise Your Privacy Rights
To exercise your privacy rights, you may contact FindHomes using the contact information provided below.
We may request reasonable information to verify your identity before processing a privacy request.
We may also ask for additional information necessary to identify the relevant account or records.
Requests will be handled in accordance with applicable law.
17. Information About Other Persons
If you submit personal information concerning another individual, you represent that:
- You are authorized to provide the information;
- You have an appropriate legal basis for doing so; and
- The person has been properly informed where required by law.
You should not upload or disclose another person's personal information without lawful authority.
18. Children's Privacy
FindHomes is intended primarily for persons capable of participating in legitimate property-related inquiries or transactions.
We do not knowingly collect personal information from children where such processing would violate applicable law.
If we learn that personal information of a child was improperly submitted, we may take appropriate steps to delete or restrict the information.
19. Third-Party Websites and Services
FindHomes may contain links or integrations with third-party websites and services, such as:
- Mapping services;
- Payment providers;
- Social media platforms;
- Messaging applications;
- Financial institutions; and
- Other external websites.
These third parties operate independently and may have their own privacy policies.
FindHomes is not responsible for the privacy practices or security of independently operated third-party services.
20. Cross-Border Processing
Some service providers used by FindHomes may operate servers or systems outside the Philippines.
Where personal information is transferred or processed outside the Philippines, FindHomes will take reasonable steps to ensure appropriate safeguards are in place consistent with applicable data privacy requirements.
21. Automated Processing and Recommendations
FindHomes may use automated systems to:
- Recommend properties;
- Sort search results;
- Detect suspicious activity;
- Identify potentially duplicate listings;
- Personalize Platform content; or
- Improve user experience.
Where automated decision-making or profiling is used in a manner that significantly affects a data subject, FindHomes will comply with applicable transparency and data protection requirements.
NPC guidance provides that data subjects should be informed about relevant automated processing, including meaningful information about its nature and consequences where applicable.
22. Changes to this Privacy Policy
FindHomes may update this Privacy Policy periodically to reflect changes in:
- Platform features;
- Technology;
- Business practices;
- Legal requirements; or
- Privacy regulations.
Material changes may be communicated through the Platform, email, or other appropriate means.
The latest version will always display the date it was last updated.
23. Contact Us
For questions, concerns, privacy requests, or complaints regarding this Privacy Policy or the handling of personal information, you may contact:
FindHomes by PALCO Realty
PALCO Realty Services
Privacy Contact:
PALCO Realty Services
Email:
findhomes@palcorealty.com
Contact Number:
(083) 878 0077
Business Address:
2nd Flr. Suncity Suites, National Highway, Lagao, General Santos City, Philippines
You may also contact or file a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.
Consent and Acknowledgment
By creating an account, submitting information, sending a property inquiry, publishing a listing, or otherwise using FindHomes, you acknowledge that you have read and understood this Privacy Policy.
Where consent is required as the lawful basis for a particular processing activity, FindHomes will request such consent separately or through an appropriate consent mechanism.